by our Reporters
Following persistent assaults on its field engineers in the line of duty, electricity consumers across the country have been charged to desist from assaulting staff of electricity distribution companies (DisCos) in the course of their official duties.
Engr. Adeoye Fadeyibi, Managing Director/Chief Executive Officer (CEO) , Eko Electricity Distribution Company (EKEDC), made the appeal in an exclusive chat with Energyday.
He implored consumers to desist from violent and aggressive acts, stressing the need for consumers to follow due channel of communication when aggrieved, rather than attacking EKEDC’s staff on lawful duties.
He harped on the need for consumers to be civil in relating with staff of the company, who are out to render services to the communities, adding that such civility will strengthen bond of amity between EKEDC’s staff and the consumers.
The call comes on the heels of a recent increase in the numbers of DisCos officials who have been assaulted across the nation; in the course of discharging their duties.
He stated that, “in a situation where there are issues of disputes or the consumers are not satisfied with the activities of the officials on duty, it is wise that reports are channelled to the company.”
According to him, the management of EKEDC has put in place various channels of communication with their consumers for better service delivery.
He said the company has made commendable efforts in addressing customers’ complaints swiftly.
He urged customers to use the official channel of communication to lodge their complaints rather than resorting to self-help thereby demoralising efforts of the company’s staff who are working round the clock to deliver power to their loyal consumers.
He stated that , “as a customer- centric distribution company in Nigeria, I want to appeal to customers to show human decency on our staffs. We understand that the economy has stressed many of us but it is not ideal to pass the anger on member of our staffs who are on official duties to ensure energy for all.
“We have ‘zero tolerance’ for those who have taken delight in harming our staffs. Whenever there are issues, which are inevitable, there are appropriate channels of communication that we have provided for customers to express their dissatisfaction,” he concluded.