Kaduna Electric launches customer app
In a renewed effort to provide additional transaction channels to its customers, Kaduna Electric has launched a mobile App that enables the company’s customers to make transactions from the comfort of their homes, offices and other business locations.
A statement by the Head, Corporate Communications, Abdulazeez Abdullahi, said the user-friendly mobile App, named KE- Customer App, has the unique feature of working on both android and IOS devices.
Another advantage of the new App, the statement said, is that customers do not get charged a “Convenience Fee” for transactions done on the App.
According to the statement, through the App, customers can pay their post paid bills, buy electricity token and lodge complaints.
Customers can also pay penalty for various electricity related offences such as meter bypass, loss of revenue and energy theft.
In order to keep customers regularly informed, they will also be able to receive updates as well as notifications on the Company’s operations.
The statement said the App is available on the Google Play Store & that the web version can be downloaded . According to its website, the app has made it easier for customers to solve their basic complaints and challenges.