The management of the Kaduna Electricity Distribution Company (KEDCO) has promised electricity consumers under its network coverage better service delivery in 2022.
The Power Distribution Company (DisCo) equally appealed to its customers for improved compliance with the payment of their electricity bills.
The company’s Head of Corporate Communications, Ibrahim Sani Shawai, made this know on Saturday in a press release to mark the New Year and notify its customers of its plans for the year 2022.
Shawai stated that the company is determined to enhance customer experience in 2022 by improving electricity supply to its customers and working with relevant stakeholders to upgrade service delivery.
He assured stakeholders of expansion within the DisCo’s network which will include the upgrading of power equipment.
“According to the management, the company has mapped out deliberate plans to give customers improved power supply as well as engage more on issues that promote good relations with all stakeholders.
“In this regards more investments I’ve been lined up to upgrade equipment and enhance network expansion within Kano franchise.
“Also, last quarter of 2021 was fully utilized in training and retraining of our staff in order to handle customers’ complaints in a speedy and diplomatically a manner as possible,” he stated.
He noted that, this year, KEDCO is going to be giving priority to customer satisfaction, but implored customers to pay their bills always.
He advised them to be vigilant in their various communities and ensure they help report any unlawful act that may affect power supply within the network.
Shawai said: “In his message, the MD/CEO, Dr. Jamil Isyaku Gwamma, said customers would be given utmost attention and ‘we will leave no stone unturned in ensuring standard and improved service delivery for the satisfaction of our customers’.
“Dr. Gwamma however appealed to customers to give the needed cooperation through payment of electricity bills when due, as well as, report illegal activities around our installations, amongst others.”