As part of efforts to sustain its position as the leading customer – centric utility in Africa, Eko Electricity Distribution Company (EKEDC) held an engagement forum with its customers under its Ijora Business District on Thursday at the National Power Training Institute of Nigeria (NAPTIN) Training Center in Surulere, Lagos.
Dr. Tinuade Sanda, EKEDC’s Managing Director /Chief Executive Officer, led the company’s management team to the town hall meeting with the customers to listen to their plights and proffer solutions.
EnergyDay gathered that the distribution company used the forum to implement its strategic plans to extensively engage its consumers across its operational network.
Dr. Sanda, Following her appointment as the first female MD/CEO of Eko DisCo, has vowed to change the perception of the Company via better communication with customers and improvements in customer satisfaction index.
She therefore assured the representatives of the various Community Development Associations (CDAs) who attended the forum, that delivery of service excellence to EKEDC’s customers is her top priority.
She said, “We are holding this strategic meeting with you – our esteemed customers on how we can work together to serve you better.
“These past few months have been challenging for you as customers and us as service providers.
“We have experienced system collapses of the national grid, vandalism of our electrical installations, energy theft and assaults of our staff. As a result, we are here to listen to you and request your support in improving our services.’
Mr. Jamiu Mobolaji from Lagos Mainland CDA, during the Forum expressed his displeasure over the recent erratic supply in his area. He particularly complained about the growing spate of inadequate power supply, estimated billing, and poor metering.
He further requested the EKEDC Management team to investigate the unprofessional behaviours exhibited by some staff of the Company at the grassroot levels.
Another customer from the Otto community, Mr. Babatunde Bello stated that customers are showing apathy to payment of bills due to the erratic supply of power.
In response to the complaints, Dr. Sanda explained that the low allocation to Eko DisCo from the grid, in addition to the recent system collapse, has affected adequate supply of power to customers.
However, she assured them that her team will find a balance to this and ensure that all customers irrespective of their categories are well supplied. She also urged customers to report any act of misconduct such as extortion and display of unprofessionalism by any EKEDC employee through the appropriate complaint channels – 09078102787 and firstname.lastname@example.org.
In addition, Dr. Sanda announced that the Meter Asset Providers (MAP) scheme has commenced and encouraged the customers to apply for meters to put an end to estimated billings.
She further advised the customers to desist from vandalism and energy theft as these have equally affected supply of power to customers.
As the leading customer centric power utility and the preferred choice of stakeholders, Dr. Sanda reiterated that Eko DisCo will continue to hold such engagement forums for better service delivery and improved customer relations.