EKEDC unveils four(4) new customer complaint units
As part of its commitment to address issues relating to billing, metering, power supply, faults, and other general service enquiries affecting customers, Eko Electricity Distribution Company(EKEDC) has unveiled four(4) new customer complaint units
as part of Dr. Tinuade Sanda company’s Managing Director, made this known in a statement released on the sideline of the activities marking its customer service week celebration.
EnergyDay’s check showed that this new development has increased EKEDC’s customer complaint centres to 20, all of which are operating within its distribution network.
Speaking at one of the new customer complaint units at the EKEDC Zonal office at 5B, Dapo Bode Thomas Street, Onike, Lagos, Dr. Sanda revealed that EKEDC commissioned four new Customer Service centers at Onike, Ajangbadi, Ajegunle and Badagry.
According to her, this was in a bid to connect more with customers by bringing their services closer to EKEDC.
She said, “The opening of these Customer Complaint Units is part of our strategy to improving services to our customers and improve customer satisfaction across our operational network.”
She further stated the unveiling as part of EKEDC’s activities lined up for the 2022 Customer Service Week which started with the promotion and reward of over one thousand (1000+) staff of the company across board.
She said, “This gesture by the board and management is to encourage staff by boosting their morale to continually deliver optimal service to our customers.”
Other activities for the customer service week include a humanitarian outreach to schools within its operational network with donations of school materials and other items such as over 3300 exercise books and 300 School bags to 330 pupils in 22 Primary Schools across its 11 business districts.
She also mentioned traffic police and Lagos State Traffic Management Authority officials as beneficiaries of the week-long event with the donation of 500 reflective jackets.
Dr. Sanda reaffirmed Eko DisCos’ commitment to its customers and encouraged them to key into the mobile MAP exercise that aims to provide customers with meters within 72 hours of payment by visiting any of their district offices.
In the company of Dr. Sanda at the press conference were EKEDC’s Chief Customer Experience Officer (CCEO) Mrs. Catherine Ezeafulukwe, Chief Commercial Officer, Mrs. Rekhiat Momoh, Chief Treasury and Taxation Officer (CTTO) Mr. Jimoh Fadipe and other senior management staff of the Company.