Dr. Sanda, EKEDC MD targets 100% metering of customers, improved customer service, other goals in next 10yrs

Oredola Adeola

Dr. Tinuade Sanda, the Managing Director of Eko Electricity Distribution Company, has outlined the company’s ambitious goals for the next decade, which include achieving 100% prepaid metering for customers, zero electricity accidents and fatalities, improved customer service, and zero downtime in power supply.

Dr. Sanda, made this known in the anniversary address, released to EnergyDay by Babatunde Lasaki, General Manager, Corporate Communications of EKEDC, in commemoration of the company’s 10th anniversary celebration.   

According to her, EKEDC’s goals for the next decade will include 100% metering of its customers, zero electricity accidents and fatalities, improved customer service, and zero downtime in power supply.

She described the 10-year journey milestone achieved by the company as incredible and laudable with lots of learning points and room for improvement.

The MD said, “We are indeed happy to have attained 10 years of empowering the quality of lives of all our stakeholders and we are grateful to our customers for their patronage. They have supported us since inception and have kept on being our pillar of strength. They stand by us when we do incredibly well and keep us on our toes even when we fall short, to become better.”

“In the last ten years, we have deployed a Supervisory Control and Data Acquisition/ Distribution Management System (SCADA/DMS) that allows for remote access and control of our infrastructure, the first of its kind in the distribution side of the power sector in Nigeria.

“We have moved our metering process to an automated system, and we have metered our feeders and transformers for efficient monitoring and accurate billing to reduce billing disputes.

“We have also attained global certification to help manage the information assets entrusted to us,” Dr. Sanda said.

The EKEDC’s MD/CEO further heaped praises on the company’s employees for their outstanding efforts in making the Organization a trailblazer in the power sector as it marks its 10th anniversary.

Dr. Sanda therefore lauded the DisCo’s entire workforce for their resilience, innovative and disruptive commitment towards providing a safe, constant, and reliable power supply to the customers.

She further noted that technological integration is the bedrock of its performance as it deployed superior business processes backed by state-of-the-art technology in line with global best practices.

The MD/CEO said, “Our staff are behind the scenes making all our dreams come to fruition. They go above and beyond to ensure our customers are satisfied. And they are the engine room driving the wheel of our success and the accolades we have received in the last ten years.

“In all these, we have stayed committed to our CSR pillars, Health and Wellness, Sports and Entrepreneurship, Education and capacity building, Environment and Safety,” she said.

She said, “We are looking forward to a future where all our customers are metered, where there is minimal downtime and zero incidents.

Dr. Sanda commended the staff for their dedication and charged them to continue to contribute immensely to the growth of the power sector at large. She also paid her tributes to her colleagues who passed away in the line of duty.

The MD/CEO further commended the efforts of her predecessors for laying the foundation for the growth being currently experienced.

She further assured them of the Company’s dedication to their well-being and development. She encouraged the team to enjoy their annual games event, Ekolympics – an internal sports contest between its business districts where all staff come together to enjoy the thrill of competition and collaboration.

Lasaki, while corroborating the statement of Dr. Sanda disclosed that the most notable challenges the Company experienced in the last decade include managing the increasing energy demand, maintaining the grid’s resilience, revenue collection issues, and meeting up with metering all customers.

The EKEDC GM, Corporate Communications of EKEDC, therefore, emphasised that all the company’s challenges are surmountable, and the Company is poised to face them head-on and overcome them.